Contact Us

This page explains how to contact the editorial team at Best Casino Sites, what we can realistically help with, and where to go instead when your issue sits with a casino operator, a state regulator or a support organization. If you email us with the right details up front, you will get a more useful reply and you will get it faster.

The quickest route is email: [email protected]. We read everything that arrives there. We aim to reply to reader questions and correction reports within a couple of business days, though research-heavy queries about terms, licensing or a specific operator's conditions can take longer because we verify before we answer.

What our team can help with — and what we can't

We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process payments or have access to any account you hold with an operator. That boundary matters, because it decides whether we are the right first contact for your message.

We can help with	Contact the operator or regulator instead
Questions about how we rank and rate casinos on this site	Account verification (KYC) requests and document uploads
Factual corrections to a review, bonus term or payment detail	A withheld, delayed or reversed withdrawal
Explaining wagering requirements, max bonus bets, expiry dates and cashout caps in plain terms	Closing an account, or setting deposit and loss limits
Helping you understand what "state-licensed" means for where you live	Self-exclusion requests and cooling-off periods
Commercial, advertising and partnership enquiries	Formal complaints that need a regulator's adjudication
Press, data and research requests	Bonus credited incorrectly or free spins missing from your balance

If you send us something in the right-hand column, we will point you to the correct channel rather than leave you waiting. That is usually faster than us trying to intervene, because an operator will only discuss an account with the account holder.

How we make money, and why that doesn't change what we publish

Some of the links on this site are commercial. If you follow one and open an account, the publisher may earn a commission from the operator. That arrangement funds the research; it does not decide the order of the list or the editorial rating attached to any brand. If you think a particular review reads more favorably than the evidence supports, say so in an email and tell us which claim you are disputing — that is a correction request and we treat it as one.

Advertising and affiliate enquiries from operators should be sent to the same address with "commercial" in the subject line. We will explain what a listing does and does not buy before any conversation goes further. It does not buy a ranking position, a rating, or the removal of a limitation from a write-up.

Reporting a problem with a casino we list

Reader reports are one of the main reasons our pages change. They are most useful when they contain enough detail for us to check the claim against the operator's published terms.

1. Name the casino and the date the issue started, in US format (for example, 09/14/2026).
2. Say which state you were playing from. State availability changes what rules apply.
3. Quote the term you believe was broken — the wagering multiple, the maximum bonus bet, the expiry window or the cashout limit.
4. Describe the amounts in US dollars, and say which payment method you used to deposit and which you requested for withdrawal.
5. Tell us what the operator's customer support said, and whether you have a ticket reference.
6. Remove your password, full card number and Social Security number. We never need them, and no legitimate party will ask you for a password.

We cannot compel an operator to pay anyone, and we will not promise an outcome. What we can do is check whether the published terms match what you were told, correct our page if it is wrong, and explain the complaints escalation route available to you.

Three listings readers ask about most

Most of the mail we get about specific brands concerns the headline welcome offers, because the percentages are large and the conditions attached to them are where the real cost sits. The short write-ups below explain what each of the three highest-ranked options on this site actually is, and the limitation we would want you to read before contacting us about it.

Raging Bull

Top-ranked here on our editorial scoring, with a 10.0, largely on the strength of a deep slots-led catalog and a headline welcome package of 410% up to $10,000 plus 50 free spins. Readers contact us about this one more than any other, usually to ask how a match that size can be worth $10,000 in practice. The answer is that a percentage match is a ceiling, not a payout: to approach it you would need to deposit a very large sum, and the bonus funds arrive attached to wagering requirements, a maximum bet allowed while a bonus is active, an expiry window and — commonly on offers of this shape — a cap on how much of the bonus-derived winnings can be cashed out. The limitation worth stating plainly: a headline number this large tells you almost nothing about expected value until you have read the playthrough multiple and the cashout cap in the operator's own terms. Check both before you deposit.

Magician Bet

Rated 9.8 and included because its 101% no-wagering offer is structurally different from everything around it. No-wagering means the bonus value is not locked behind a playthrough multiple, which removes the single condition that most often turns a large advertised figure into something unusable. That makes it far easier to compare like for like against percentage-led deals. The trade-off is scale and scope: a 101% match is modest beside the four-figure headlines elsewhere on this list, and no-wagering offers generally carry their own restrictions — eligible games, minimum deposit, and a time limit on using the credit. It is a better fit for a reader who wants clarity than for one chasing the biggest possible number.

Slots of Vegas

Also at 9.6, with 375% bonus plus 50 free spins on Cash Chaser. It earns a write-up here because the free spins are tied to one named title rather than spread across a portfolio, which is worth understanding before you claim: spins locked to a specific slot mean its RTP and volatility, not an average, determine how the spins behave, and any winnings from them are usually subject to their own wagering and conversion terms separate from the deposit match. The limitation: single-game spin offers give you no flexibility, and if that title does not suit you, that part of the package has little practical value to you.

Other brands you will see ranked on this site — Uptown Aces at 9.6 with 600% for new players, Card Crush with an instant welcome reward of 2 mystery coins and 5 cards, Zumba Cards with a 250% deposit bonus up to 250 SC, BetUS at 200% up to $4,000, Amazon Jackpots offering 4 posters plus 40 free SC and a bonus wheel for $20, Slots and Casino with 500% up to $2,500 across three deposits, and Bets.FM with a 225% deposit bonus up to 1 BTC plus 225 free spins — follow the same pattern. Every one of those figures is a maximum governed by conditions, and every question you send us about them will come back to the same three checks: the playthrough, the maximum bet while a bonus is live, and the expiry date.

Money questions we get asked before you contact an operator

A large share of reader mail is really about cost and timing, so here is the general shape of it. Specific figures vary by operator and by state, and we will not quote a number we have not verified for the brand you are asking about.

• Minimum deposits. Usually set per method, and a bonus often has its own higher qualifying minimum than the site's general floor. Depositing below the qualifying amount is one of the most common reasons a welcome bonus does not appear.
• Paying in. Debit cards are the most widely accepted route for US players. Credit card payments are accepted by some operators and declined by some card issuers regardless. ACH bank transfers and standard bank wires are common alternatives; e-wallet support, including PayPal availability, differs by operator and by state, so verify it on the cashier page rather than assuming.
• Getting paid out. Withdrawals frequently must return to the method you deposited with, where that is possible. Expect a minimum withdrawal amount, a per-day or per-week withdrawal limit, and for the clock to start only after verification is complete — not when you press the button.
• Timing. E-wallet payouts typically settle faster than ACH, and ACH faster than a paper check. Any figure an operator advertises is an advertised processing time, not a result we have measured.
• Fees. Many operators charge nothing on standard withdrawals but apply a fee to extra withdrawals within a period, to wire transfers, or to currency handling. Your bank may also charge separately.
• Verification. KYC identity checks are standard, and larger or unusual activity can trigger source-of-funds checks. Uploading clear documents early is the single most effective way to avoid a withdrawal delay.

What is actually on offer at the casinos we cover

If you are writing to ask whether a site has the kind of game you want, these are the categories we assess across our reviews:

• Slots — the largest category everywhere, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells. RTP and volatility are published by the software provider and are the two numbers worth checking.
• Progressive jackpots — pooled prizes that grow until someone wins. Some require a maximum-coin bet to be eligible for the top tier.
• Table games — blackjack, roulette and baccarat in RNG form, where a random number generator decides each outcome. House edge varies sharply between rule variants of the same game.
• Live dealer rooms — real dealers streamed in real time. Table limits are usually higher and these games are often excluded from, or heavily discounted in, bonus wagering.
• Mobile play — browser-based mobile casino games are near-universal; a dedicated mobile casino app is not. Check before assuming one exists for your device.

The other products these operators run

Several brands on this site are not casino-only. BetUS, for example, runs sportsbook betting alongside its casino, and sports wagering is regulated separately from casino gaming in many states — a state may permit one and not the other, and welcome offers rarely cross between the two. Bets.FM lists a crypto-denominated bonus, which sits in a different payments framework from USD deposits and can carry different conversion and withdrawal handling. Card Crush, Zumba Cards and Amazon Jackpots advertise rewards in coins, cards, sweeps currency and posters rather than dollars, which indicates a sweepstakes-style model with its own redemption rules rather than a direct cash wager. If you are emailing us about one of these, tell us which product you mean; the answer differs.

Eligibility, licensing and where to escalate

You must be 21 or older to gamble online in the US states that permit it, and physically located in a state where the operator is authorized. Gambling regulation in the US is primarily a state matter: there is no single federal online casino license, and each state that has legalized online casino play runs its own regulator, its own licensing conditions and its own list of approved operators. Accepting customers from a state is not the same thing as being authorized to serve that state, and we will not tell you a brand is licensed where we have not verified it.

Practical consequences for you:

• Check your own state's regulator for the current list of authorized operators before you deposit. That list, not an advertisement, is the authoritative record.
• Complaints follow a ladder: the operator's own complaints procedure first, with a written record, then escalation to the state regulator or its designated dispute body if the operator's final response does not resolve it.
• Winnings are taxable income in the US. Keep your own records of deposits and payouts.
• No casino is completely safe, and no one can guarantee a withdrawal or a win. Treat anything framed as guaranteed with suspicion, and never treat gambling as a way to make money or fix a financial problem.

If gambling has stopped being entertainment, the tools that work fastest are the ones you control: deposit and loss limits, self-exclusion at the operator or state level, and gambling blocking software on your devices. Our guidance on setting limits and self-exclusion sets out the options. The National Problem Gambling Helpline is available 24/7 at 1-800-522-4700, and it is free and confidential.

Sending us a message that gets a useful reply

Use [email protected] and put the topic in the subject line — correction, reader question, commercial, or press. Include the page you are writing about and, where it matters, your state. If you are disputing something we published, quote the sentence.

Before you write, it may be worth reading who we are and how we research, which explains our method and our scoring, or our site terms, which set out what this site is and is not. Our reviews and ratings are editorial assessments based on published operator terms, licensing records and public sources, verified as of Sep 25, 2026 — they are not customer satisfaction scores and they are not the product of our team gambling with our own money.

We would rather receive a correction than publish an error. If something on this site is out of date, tell us and we will check it.